Shipping policy

At Sironex Healthcare, we are committed to delivering your surgical and medical instruments safely, efficiently, and professionally across India. Please review our shipping policy below for complete details regarding order processing, delivery timelines, charges, and responsibilities.

1. Order Processing Time

  • All orders are processed within 2–5 business days after payment confirmation
  • Orders placed on Sundays or public holidays will be processed on the next business day
  • Customized, bulk, or special-order products may require additional processing time
  • Once your order is shipped, you will receive shipping confirmation via email or phone

2. Shipping Coverage

We currently ship across India, including major cities, towns, and serviceable locations.

  • Domestic shipping available throughout India
  • Delivery availability may depend on courier partner serviceability in your area
  • Remote or non-serviceable areas may require additional delivery time

3. Estimated Delivery Time

Estimated delivery timelines may vary depending on your location:

  • Metro Cities: 2–5 business days
  • Tier 2 / Tier 3 Cities: 4–8 business days
  • Remote Areas: 5–10 business days

Note: Delivery timelines are estimates and may vary due to courier delays, weather, holidays, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges may vary based on product size, weight, quantity, and delivery location
  • Applicable shipping charges will be displayed during checkout
  • Free shipping offers, if available, are subject to promotional terms
  • Additional charges such as express shipping or special handling may apply

5. Order Tracking

  • Once shipped, tracking details will be shared via email, SMS, or WhatsApp (if applicable)
  • Customers are responsible for monitoring shipment progress through the courier partner
  • If tracking information is delayed, please allow some time for courier updates

6. Delivery Responsibility

  • Customers must provide accurate shipping address, contact number, and delivery details
  • Sironex Healthcare is not responsible for delays or failed deliveries caused by incorrect customer information
  • If a shipment is returned due to incorrect address, failed delivery attempts, or customer unavailability, re-shipping charges may apply

7. Damaged, Missing, or Incorrect Shipments

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide your order number and clear photos/videos of the package and product
  • After verification, we will assist with replacement or resolution as per our Return & Refund Policy

8. Delayed or Lost Shipments

While we work with trusted logistics partners, delays may occasionally occur.

  • Sironex Healthcare is not liable for courier-related delays beyond our control
  • In case of lost shipments confirmed by the courier, we will assist in resolving the issue
  • Resolution timelines may depend on courier investigation processes

9. Bulk Orders & Special Deliveries

For hospitals, clinics, distributors, or large-volume purchases:

  • Shipping timelines may vary based on order size and product availability
  • Separate logistics arrangements may be required
  • Additional freight or insurance charges may apply

10. Shipping Restrictions

We reserve the right to:

  • Refuse shipping to certain locations due to legal, logistical, or operational limitations
  • Cancel orders with incomplete or unverifiable shipping details
  • Modify shipping methods without prior notice when necessary

11. Contact Information

For shipping-related questions or support:

Sironex Healthcare
📧 Email: sironexhealthcaree@gmail.com
📞 Phone: 8087252259

📍 Address:
Shop No. 45, Building No. 2, Ostwal Ornate,
Near Jain Temple, Jesal Park, Bhayandar East,
Thane, Mira Bhayandar, Maharashtra – 401105, India

Sironex Healthcare is dedicated to reliable delivery, professional service, and customer satisfaction across India.