Refund policy

At Sironex Healthcare, we are committed to delivering high-quality surgical and medical instruments across India with trusted service and customer satisfaction. If you are not fully satisfied with your purchase, please review our simple and transparent return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The return request is made within 7 days of delivery
  • The product is unused, unsterilized, and in original packaging
  • You received a damaged, defective, or incorrect item
  • All original accessories, labels, and packaging are included

Important: Due to medical hygiene and safety standards, used or sterilized products cannot be returned unless they are confirmed defective.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or sterilized medical instruments
  • Customized or special-order products
  • Products damaged due to misuse or improper handling
  • Clearance or final sale items

3. Easy Return Process

To initiate a return:

  1. Email us at sironexhealthcareegmail.com within 7 days of receiving your order
  2. Share your order number, invoice details, and reason for return
  3. Our support team will review your request and provide return approval if eligible

Buyer Responsibility:

  • Customers are responsible for all return shipping charges, courier fees, and packaging costs unless the product received is damaged, defective, or incorrect due to our error.
  • Sironex Healthcare is not responsible for lost or damaged return shipments during transit from the buyer’s side. We recommend using a trackable shipping service.

4. Refund Policy

Once your returned item is received and inspected:

  • Refunds are processed within 5–7 business days
  • Refunds are issued to your Bank
  • Shipping charges are non-refundable unless the return is due to our error

5. Damaged or Incorrect Products

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Send clear photos of the product and packaging
  • After verification, we will arrange a replacement or refund promptly

6. Orders Across India

For all domestic shipments within India:

  • We aim to provide safe and timely delivery
  • Return shipping timelines may vary by location
  • Refunds are processed only after product inspection and approval

7. Contact Us

For return or refund assistance, our team is here to help:

Sironex Healthcare
📧 sironexhealthcaree@gmail.com
🌐 www.sironexhealthcare.in

Your trust matters to us. Sironex Healthcare is dedicated to professional service, quality assurance, and customer satisfaction.