Frequently Asked Questions (FAQ)

A quick guide to help you understand our products, ordering process, and services.

🏥 About Products

1. What does Sironex Healthcare specialize in?

We are a medical and surgical equipment supplier offering high-quality instruments for laparoscopy, urology, gynecology, and general surgery, along with OT and hospital essentials.

2. Are your instruments suitable for hospitals and clinics?

Yes, our products are designed for use in hospitals, clinics, surgical centers, and healthcare institutions.

3. Do you provide imported or Indian-made products?

We offer a mix of high-quality Indian-manufactured and selected imported instruments, depending on customer requirements.

4. Are your products reusable or disposable?

We supply both reusable surgical instruments and disposable items, clearly mentioned on each product page.

🚚 Orders & Delivery

5. Do you deliver across India?

Yes, we provide PAN India delivery through reliable courier and logistics partners.

6. How long does delivery take?

Standard delivery time is usually 3–7 business days, depending on your location and product availability.

7. Can I track my order?

Yes, once your order is shipped, we provide tracking details via WhatsApp or email.

8. Do you support urgent or hospital emergency orders?

Yes, we try to prioritize urgent hospital requirements whenever possible. Contact our team directly for faster processing.

💳 Payments & Billing

9. What payment methods are accepted?

We accept:

  • UPI payments
  • Bank transfer (NEFT/RTGS)
  • Digital payments

10. Do you provide GST invoices?

Yes, all business orders are shipped with a proper GST-compliant invoice.

11. Can I get a quotation before ordering?

Yes, you can request a custom quotation for bulk or hospital orders.

🔁 Returns & Quality

12. What is your return policy?

We accept returns only in case of:

  • Damaged products
  • Wrong items delivered

All returns are subject to verification.

13. Do you offer product replacement?

Yes, we provide replacement for defective or incorrect items, as per policy terms.

14. How do you ensure product quality?

All products undergo quality checks before dispatch to ensure safety, durability, and performance.

🏢 Business & Bulk Orders

15. Do you supply in bulk?

Yes, we specialize in bulk supply for hospitals, distributors, and institutions.

16. Do you offer dealer or distributor pricing?

Yes, we provide special pricing for dealers and long-term partners.

17. Can I become your distributor?

Yes, you can contact us for distributor or partnership opportunities.

📞 Support & Contact

18. How can I contact Sironex Healthcare?

You can reach us at:
📞 +91 8087252559
📍 Shop No. 45, Bldg No. 2, Ostwal ORNET, Jesal Park, Bhayandar East, Maharashtra 401105, India

19. What are your working hours?

We are available:
Monday to Saturday | 10:00 AM – 7:00 PM

20. Do you provide product guidance or consultation?

Yes, our team can help you choose the right surgical instruments based on your requirements.